Overall positive for retail - Sales Associate/Cashier Old Navy Employee Review

4.0
19 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Can be fun. Plenty of other associates to get shifts covered if needed/plenty of shifts to be picked up if desired. Customers are usually positive and happy to be shopping there. The employee discount is great, plus first dibs on online return items for cheap. I never felt uncomfortable around other employees or management, they do not discriminate and are inclusive. I had 5 store managers over 5 years (yup) and only took minor issue with one. Department leads are almost always great as they usually used to be associates themselves.

Cons

It’s retail. It can be hard, repetitive and soul-sucking work. As a cashier they make you push store cards hard, tracking your numbers and check in with you every hour about your store card script, how you’re saying it, etc. I was there for 5 years and there was almost no way to move up in the company. Lots of outside hiring for higher positions. They WILL make you work Thanksgiving day, overnight into Black Friday.

Explore other reviews about Old Navy

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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