Loved my job, bad upper management ruins a company - Acting General Manager Old Navy Employee Review

3.0
11 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Staff becomes second family, great pay and benefits, diversity, career growth. Started with the company as a Sales Associate and worked my way up to an Acting General Manager. I loved my job, was very dedicated and passionate! When DM left the company the market I worked in went into a tailspin with 2 Acting DMs causing unnecessary waves trying to show each other up. Not good for business!

Cons

Extended open hours, Acting DMs doing walk throughs with no actual feedback, training for all levels of staff- it takes a good year to acclimate to the Old Navy way, technology- registers and mobiles always crashing, lack of payroll, lack of LP assistance in high shrink stores. Absolutely NO work/life balance, GroupMe is out of control- having to constantly send reads or action plans even when you’re not working is ridiculous!

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Old Navy Response
7y
Thank you for taking the time to write a review. We’re happy to see you would recommend Gap Inc. as an employer! We’ve also read your comments regarding management, and we’re disappointed to hear of your experience. At Gap Inc., we understand our leaders have a significant impact on the experience of our employees. We work hard to ensure our leaders are providing the best guidance and support to their direct reports.

Explore other reviews about Old Navy

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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