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Dishonest, poor pay, bad experience. - MLS Nuance Employee Review

1.0
29 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Working from home, that is it!!

Cons

I was hired as a transition from a hospital that decided to outsource their transcription to this company. It has been a horrible experience. The recruiter for Nuance was dishonest and did not bother to tell us that we are required to work a weekend day, every week, as part of our schedule. Despite asking multiple times about our schedule prior to accepting the job, we were told that Nuance would accommodate our current work schedule and be flexible. Two days prior to starting with them, they told us working a weekend day is mandatory. On top of that, there is not enough work during regular daytime shift, pushing you to work 2nd or even 3rd shift just to get your time in for the day. The pay is just horrible, especially since most of the work is editing. You can barely make minimum wage. Fiesa, their quality control program, is just demoralizing. They pick apart every little error forcing your QA scores to go down and therefore next to impossible to make incentive pay. Nuance has definitely turned me away from medical transcription, a job that I have done for 15 years and have always enjoyed. Despite working from home, something I have always dreamed of doing, I cannot tolerate this type of company that just degrades you and makes you feel like you don't know what you are doing and on top of that does not recognize your responsibility and skills needed to do this job and compensate you for it.

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5.0
13 Feb 2025
Anonymous employee
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CEO approval
Business outlook

Pros

Great work environment People are nice

Cons

Nothing I can think of

4.0
9 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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