Pays well, great people but toxic Senior Leadership culture - Client Services Manager Novartis Employee Review

2.0
25 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Salary and benefits are excellent The people you work with in Dublin are some of the nicest you'll ever met Good work/life balance if you are efficient and smart about how you worth Company demand the highest quality work and everyone you work with is onboard with that

Cons

Company is forcing everyone to return to office 3 days per week minimum despite all KPIs increasing under the previous fully remote working policy. Senior Leadership at CEO level and one level below have been gaslighting staff as to why remote working choice was removed Recently laid off over 300 people in Dublin as part of a global savings effort that was extremely poorly managed Promotions have been on hold for two years and when they do happen, they are more to do with whether a more senior role is available, than how long you have been ready for that role Senior Leadership have indicated they are finished listening to staff, are ignoring concerns, refusing to answer questions honestly and generally forcing changes through, brutally and without compassion. Culture has completely changed compared to two years ago and this is effecting the entire company. It feels like empathy and compassion are no longer there.

Explore other reviews about Novartis

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

people are friendly and easy to work with

Cons

daily commute takes longer than expected

2.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Pays pretty well in comparison to similar jobs in the market

Cons

Unstable schedule where you are often asked to come in overnight (1-2 am) regardless of if you have worked the previous day or are off. Basically feels like you're permanently on-call to conduct environmental monitoring. Training is slow. The Micro dept in general is currently understaffed. The job also involves lab work once you are done with your daily environmental monitoring tasks. The work never ceases and the Technicians as a whole has several responsibilities. Promotions seem to come very slowly here.

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