Good employer. Frustrations do exist but not bad - Customer Success Professional Lumen Employee Review

5.0
11 Aug 2025
Recommend
CEO approval
Business outlook

Pros

work life balance is really great at lumen

Cons

The resources to accomplish your job are not amazing

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Lumen Response
10mo
Thank you for writing a review. We need feedback like yours to continue to make Lumen a great place to work. Lumen is committed to ensuring that everyone has access to the resources, opportunities, and support they need to succeed. We're sorry to hear that this has not been your experience. We hope that you feel comfortable expressing your concerns with your manager. We're happy to hear that your overall experience at Lumen has been positive! Thank you again for your review and for all that you do with us.

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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