Average - Account Director Lumen Employee Review

3.0
25 Jul 2025
Recommend
CEO approval
Business outlook

Pros

NIce work-life balance Good co-workers

Cons

Lack of accountability between departments Slow and cumbersome processes to quote and sell

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Lumen Response
10mo
Thank you for taking the time to write a review. We need feedback like yours to continue to make Lumen a great place to work. We're pleased to hear that you enjoyed working with your former colleagues, and our commitment to a balanced work-life was evident throughout your time with us. We appreciate your honesty and transparency. One of our Core Operating Principles is 'Trust,' meaning we believe in doing what you say you will do, owning your mistakes, and only sharing information that is yours to share. We're disappointed to hear that wasn't a part of your experience. We thank you again for your review, and we wish you the best of luck with the next step in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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