Supervisor - Operations Supervisor Lumen Employee Review

3.0
27 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Great working with the technicians. Excellent benefits. Overall feeling of success when providing service to the customer. Definitely felt appreciated by my technicians and my manager.

Cons

To much pressure on the front line to get it done right the first time with not enough support and to little training. Expectations were not achievable.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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