Always living in fear of being laid off - Lead Sales Operations Consultant Lumen Employee Review

2.0
11 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Fair pay, I like my co-workers. I get a lot of interaction with my team. Management is hit or miss. I can work from home, which is nice.

Cons

Too many lay offs and management changes. Benefits stink. Time off policy is FTO, not PTO. No extra time off for tenure. Executive leadership seems to have poor foresight. Practically no employee discounts on services. No stock purchase program.

Explore other reviews about Lumen

5.0
23 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Overall great culture and team

Cons

Fully remote, not too much interaction with coworkers

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Lumen Response
1w
Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
1.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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