unfair compliance events - Independent Agent Liveops Employee Review

3.0
23 Jan 2012
Recommend
CEO approval
Business outlook

Pros

you make your own schedule

Cons

1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to sit there for however long you "thought" you were going to be getting calls. Once I sat for 5 hours received 3 calls at 7-10minutes each (because they write you up/flag your calls give you compliance events for long call handling time) mind you you get paid based on talk time 0.25 per minute. you can imagine my disappointment, but some days I can work the same amount of time and make $40-$50. 2. UNFAIR COMPLIANCE EVENTS for call handling time even if you make the sale 3.NO SUPPORT noone knows anything and they swear up and down that their system is flawless even if the call routes you a call with an agent already on the line. you can get a compliance event for that!

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5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Training is excellent regarding Product Specialist Daily in person training excellent

Cons

None that i can see.

2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible schedule.

Cons

Bad training. Some trainers have absolutely no experience in the area they are training others for. There were two training facilitators who kept talking about how 15 minutes is on time and on time is late but they never opened the training room until 4 or 5 minutes later. One kept saying they had a military background and the other one said they grew up in a military home and that’s where they learned to always be on time. After that, they make the people who came on time listen to off subject random stuff and then decide to start training 15 minutes later. They made comments about some people being late all the time so they said they were waiting on everyone to come before they started training. They even said this when they knew the week of taking calls that some people might be late because of calls. Had us listen to a few calls. Some they said were what we shouldn’t say or do and then they turn around and talk to people in the training the same way. When we did take calls the systems didn’t work and we didn’t know what we were doing. Not surprised because the facilitators didn’t take calls so how can they tell us? Said they had 350 to sign up for training but during calls they ended up with 40 something people left.

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