Liveops Reviews

Pros

Work from home, quality company equipment

Cons

The positive culture of improving peoples' lives just wasn't there. Each of the ARAs on my team was highly unsatisfied with their pay and the way they were treated by their bosses. Many ARAs at Liveops make about the same or less per hour than the independent contractors, but have to deal with way more stress. High turnover rate in the "vertical" I worked in. The job had several clients with hundreds of agents to be supported inside the vertical. I was expected to blindly support the agents without any real understanding of their respective client programs and phone duties. At best I was a tier one customer service agent that attempted to shush the agents' complaints with a big fake smile. The Liveops business model is to sell human labor at a premium so it can profit from it. And it gets a lot of free human labor.

Pros

There wasn't any that I can recall

Cons

Management and owners are bad people who don't care about anyone that works there. Extremely time consuming and you can't make any money. Very racist place to work for.

Pros

Easy to get started, Training is helpful

Cons

Not enough call volume to get any work done.

Pros

The colleagues that I worked with in my departments were the best part.

Cons

The initial work culture seems great at first but leadership does not support work life balance for employees as they say they do. The stress was not worth the career there. Leadership is heavy handed and can be toxic in certain circumstances.

Pros

- Pay is generally good. - When able to speak to support, they are generally knowledgeable and friendly. I have worked similar jobs, and I feel far more confident with the Liveops team than their contemporaries.

Cons

- Mostly unpaid training. You sometimes receive compensation for training the form of bonuses, but only at the end of training. - Only paid while active on the phone. You are not paid when you are not on call. - Payment processor Liveops uses is poor. Takes up to 4(!!!) weeks to get paid. - Communication is poor. You'll get emails every single day about low volume and how they need help right now, but generally everything else could be a surprise. For example, in January I had to take a leave of absence that was cleared with the staff, but I received derogatory marks the following month regardless. - You are a 1099 (meaning you basically have no rights and have to take care of taxes yourselves) but beyond the moderate schedule flexibility you are treated like a W2. You are expected to meet several metrics as the client needs. - Very competitive on obtaining hours and very rigid times to obtain said hours. You could be someone that only works afternoons, but a majority of the shifts you want will only be able to be obtained in the morning once a week. - Poor scheduling system. It tries to prevent people from scripting and auto-refreshing so everyone gets a chance, but it's so overprotective you can get restricted from signing up for work just by having a fast computer.

Pros

I love live ops for giving me the freedom to work from home and make the money I need to support my family

Cons

non come to mind honestly

Pros

Allows me to be independent. To be a Contractor (which is another thing I love about this company). I bring my A Game and they appreciate it, along with my passion and Positive Attitude! Former Nurse, and I love, love, love, helping People! LiveOps always has some type of Support, through chat rooms in SLACK, or through finding answers through a Question & Answer System for Assistance, and Meetings with one-on-one with Management!

Cons

I am one of the original employees that started with Client Bath & Body Works. Only 5 employees still work when joining July 2019. All Management has left that was originally there from the beginning of BBW Client. I loved the fact, when I use to receive Call After Call, loved it. My call ranking score is HIGH, but LiveOps has hired many employees and loosing them just as fast. Another reason why Call Volume has decreased, is due to the many Computer Software changes on the BBW System with many issues that come with new downloads (without - a heads-up to the employees signing on 30 minutes prior to commit time).

Pros

Choose your schedule. 1099 job.

Cons

They don't help you with anything and they will remove you with no warning or reason. It's hard to get hours. Training not paid and very long. Low pay.

Pros

You are hired without and interview - you just need the proper equipment and basic computer skills.

Cons

Training is not paid usually and you don’t know if the client will offer a set or consistent schedule.

Pros

Work from home, part time hours, you could release your shift if someone picks it up, get to know new people

Cons

Need increase in pay. Don’t agree with the pay