Liveops Reviews | Glassdoor.ie

Liveops Reviews

Updated 9 Nov 2019

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3.4
59%
Recommend to a Friend
67%
Approve of CEO
Liveops CEO Greg Hanover
Greg Hanover
45 Ratings
Pros
Cons
  • "Lack of call volume can sit and hour easy w/o a call meanwhile not getting paid(in 62 reviews)

  • "You only get paid for talk time not for sitting and waiting on calls(in 42 reviews)

More Pros and Cons
  1. "Interim"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Liveops part-time for more than 3 years

    Pros

    Flexible, part-time, fills necessary finance gap

    Cons

    Few calls depending on the season

    Liveops2019-11-09
  2. Helpful (5)

    "Not the best at home job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Liveops part-time for more than 3 years

    Pros

    Set your own hours so you have time for your family/friends.

    Cons

    Pay is based on minutes per call. If no call comes in, you don't get paid.

    Liveops2019-09-21
  3. Helpful (4)

    "Would never go anywhere else!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent Results Advocate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops full-time for more than a year

    Pros

    Benefits, culture, values, everything about Liveops is amazing!

    Cons

    ARA's hourly pay does not coincide with their job duties.

    Advice to Management

    Sit in a day of the life of an ARA to determine if the pay is matched with job duties and requirements.

    Liveops2019-08-31
  4. Helpful (2)

    "Fantastic Company to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Results Associate in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liveops full-time for less than a year

    Pros

    Forward Thinking, Great Opportunities, Amazing Culture, Fantastic Benefits, Work Life Balance, People Focused

    Cons

    There are NO cons I can think of!

    Advice to Management

    Keep the momentum going - love the path we’re on!

    Liveops2019-09-02
  5. Helpful (9)

    "Company is falling apart, culture is dying."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liveops full-time for more than 3 years

    Pros

    A few big enterprise clients! ... brought in by people who are no longer here.

    Cons

    There is a lot of negativity around this company right now internally. I have been here more than 3 years, less than 5, but am evaluating options . Here are the things that bother me. You can decide if they are deal breakers or not: 1: Our first-time CEO decided to whack the entire corporate marketing team in oregon, with no explanation. They were some of the more aggressive and forward-thinking growth mindset... folks we had. Supposedly this mindset is valued, but not in practice. 2: Three new c-level hires were made, without the folks who'd roll into these roles being told about it! I know first-hand that this angered a lot of people. Why is a $60M company hiring a full c-suite?? I thought we were lean and mean. 3: Two other long-standing c-suite members who have been a key part of what little growth we have had are now being canned, along with other key finance and Agent Experience personnel. One of these people brought in what i think is our largest client, another used to be a part of our awesome marketing team, another has a ton of internal knowledge. I realize this company has a history of ceo turnover and is reticent to make a change, but they made a bad hire two years ago.

    Show More

    Advice to Management

    I believe the above paragraphs speak for themselves.

    Liveops2019-09-07
  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Independent Contractor in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liveops part-time for more than 8 years

    Pros

    Freedom to schedule your own hours

    Cons

    Irregularity of salary at times

    Advice to Management

    May consider transitioning to VOIP if haven’t already.

    Liveops2019-07-06
  7. Helpful (1)

    "Work at home"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Customer Service Representative 

    I have been working at Liveops part-time

    Pros

    Too soon to tell how well or how many calls

    Cons

    A lot of emails from the start

    Liveops2019-06-11
  8. Helpful (1)

    "High stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Liveops full-time for more than 8 years

    Pros

    Flexibility, decent pay, good people

    Cons

    High stress, always “on call”. Having to work even when you are off.

    Advice to Management

    Employees need work life balance!

    Liveops2019-06-26
  9. Helpful (15)

    "Auto Claims"

    StarStarStarStarStar
    Current Employee - FNOL in Orlando, FL

    I have been working at Liveops full-time for more than 3 years

    Pros

    Making your own schedule and working at home are great ideas

    Cons

    Lack of call volume can sit and hour easy w/o a call meanwhile not getting paid.

    Advice to Management

    I have been an independent contractor w LO for 3 years and everything was going great up until these last couple of months. I have good scores and commit adherence. The company has been cycling through new agents for the FNOL program and have just started again so the older experience agents are starting to take a hit again to where you can sit up to an hour in between some calls and not get paid. There should be... another system in place were new hires don't affect the experienced reps calls/money. I understand the need for the company to have to hire on new people but it's the effect it has on the older agents. Who really wants to be available for 6 hours and only get paid for 4 hours because 2 of those hours there were to many "nesting agents" that went through the call volume. Can't pay the bills like that!

    Show More
    Liveops2019-04-24
  10. Helpful (10)

    "Best Company and People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Liveops full-time for more than 8 years

    Pros

    The people and culture is what makes this company truly awesome!!!

    Cons

    Too many chiefs and not enough Indians. Work life balance is poor.

    Advice to Management

    Listen to your employees!!

    Liveops2019-04-03
Found 443 reviews