25 Dec 2018
KnowBe4 Response
7yWow! This is a serious accusation. I would love to know who you are speaking of specifically. If you give a name I will review right away hr@knowbe4.com.
Our background checks are done annually for all employees and we are very stringent in what we review and consider as an issue (our BK check policy is like 15 pages long for the exact details as you know :) ). If this is based on previous employment I would again need to know the specifics of what was misrepresented.
As far as senior management and its review of interactions with specific customers:
First: We trust our employees!!!! We are not going to have a manager breathing down your neck, micro-managing all you do. That is not our style and we consider that all of us Knowsters should be on the same page and the reason an employee is hired is because they are a great cultural fit.
Second: Stu has a very open communication with Customers. He even checks when each person is onboarded that they are satisfied with the KB4 service, product and employee that they interacted with.
Third: The managers, directors, VP's, SVP's, Growth team and coaches do have their finger on the pulse of what is happening with our customers. Our goal, one of the most important ones we have, is the success of our customers with our product.
This leads me to ask you again to send me the information so I can look into and fix any situation so that we can keep this amazing rocket-ride going!! Deal?