very disappointing leadership at top heavy org - Marketing Genesys Employee Review

2.0
8 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Sustainability seems to be a real commitment (not performative).

Cons

Lack of clarity around strategic goals and priorities. Top heavy org where few folks get promoted. Some people managers don't want to actually lead people. Toxic managers and environments get overlooked. Managers who lack competence in their area gets overlooked.

Explore other reviews about Genesys

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great teamwork. Remote work. Solid product suite.

Cons

Upward mobility for career. Lack of communication between different areas can cause silos.

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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