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      Genesys

      Engaged employer

      Genesys reviews

      Honest review - lack of a team environment - Anonymous employee Genesys Employee Review

      2.0
      24 Oct 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Deadlines can be moved. Flexibility.

      Cons

      Toxic leadership at all levels. No true transparency. Lack of career growth. HR Partners do nothing for the employees. No accountability and a lack of a team environment. Departments are siloed.

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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