1.0
24 Mar 2021
Current employee, more than 3 years
Fort Myers, FL
Recommend
CEO approval
Business outlook
Pros
Moderate to Decent work life balance
Cons
The entire leadership is washed up ex-McKinsey folks. It's not client services, it's a straight up call center. They aren't concerned about business. Only metrics. 'Mission over Metrics' is the biggest lie that they'll tell you on the first day. Its always, let me repeat ALWAYS metrics over everything. Hostile work environment. If you dont hit your metrics, you'll be given warning that you'll get fired. No discussion on why it happened. All the success measures are decided on whims. They got a dream that you should hit 80% here, 90% there. No backing data to support these assumptions. No learning. It's just a fancy call center.