Positive culture and work-life balance, but metrics hinder service - Customer Success Manager (CSM) Gartner Employee Review

Opportunity for quick growth, great work/life balance.

You are competing with hundreds of other new grads for the same promotion.

Being a globally recognized company makes it easy to consistently engage clients. Great benefits. Amazing people (managers and colleagues) For the most part there is a clear path to success and promotions. Executives listen to feedback after every internal call to help guide strategy.

In office mandate increasing in office days from once a month to once a week. Need to live in Florida or Texas because of the in office mandate. Promotions take a while since there are many people going for the same roles. Hard to reach clients and constant territory’s shifting makes it difficult to achieve the numbers you and management expect.