Be Realistic! - Customer Experience Manager Gap Employee Review

4.0
10 Dec 2008
Recommend
CEO approval
Business outlook

Pros

Very good pay compared to other clothing retailers. Great Benefits!

Cons

As a manager you have to be the Manager and the worker. You must complete multiple tasks during the day while helping customers and selling. The time that is allotted for tasking is done in a closed off set with no interruptions then you are given that time to complete the work. The problem becomes that when you have customer phone calls or are helping customers it cuts into the tasking time which no one seems to notice. It makes the job very stressful because you get very little payroll and many times you cannot provide the level of service the customers deserve!

Explore other reviews about Gap

5.0
24 Jun 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Discounts were amazing during the holidays

Cons

The long work hours during the holidays

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Generous PTO, monthly bonus for management, 401k and stock options, socially conscious brand, focus on diversity and inclusion

Cons

Very low pay, Micromanagement by upper management, lack of available hours to adequately staff the sales floor, too many tasks and too little time allotted, no opportunity for advancement

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