Claims - Claims GEICO Employee Review

The expectations are very bad. We are told it's for the customer. The things we do the customers do NOT like. A lot of things are swept under the rug. The level of claims received is high; however, if management would let us just do our job it could be manageable. The supervisors screaming. The answering every call, even if it's not yours is bad. Supervisors: when you are screaming in the background about the phones, our customers actually can hear you! Sometimes we can't get the second line because a customer told us their spouse died in the loss and you screaming about answering the phones actually upsets the customers.