Pros
-Decent pay and benefits weren't bad -Immediate supervisors were fairly understanding about personal issues and workplace frustration -Training is thorough
Cons
-The desire to be the "low cost provider" results in facilities that are old, unattractive, and dirty. -The high turnover rate causes chronic understaffing which aggravates customers who take it out on associates. -To try and make work more "fun" they do things reminiscent of grade school-contests w/ prizes, candy for awards, etc. Seems an odd route to go when you want a professional culture and employ adults. -Goals can be unrealistic, if you succeed they just increase the level of difficulty; rating metric is ridiculous, less than 2% of your work makes up your overall rating -Customers are verbally abusive in a manner not usually seen in face-to-face transactions -Communication between the departments is poor and the service department bears the brunt of the anger over errors made by others -Business casual in a call center. Since you are tethered to a phone in uncomfortable chairs at decidedly un-ergonomic work stations, one would think you would want employees to be as comfortable as possible as long as it was workplace appropriate. -Some associates were lacking in social skills and just plain creeps.