Not always a fun roller coaster ride - Customer Service Representative GEICO Employee Review

3.0
23 Nov 2013
Recommend
CEO approval
Business outlook

Pros

Benefits and schedules that are available

Cons

very micromanaged in your 6 month orientation. The minute you are able to fix one of the many very small ways you speak to a customer they are right back there telling you what else you are doing wrong. Unless you are very competitive you do not get much recognition or advice. Those who are the "popular type" seems to be able to make mistakes just as everyone else but theirs get overlooked. I would love to go home just one day from work and think I was able to do a good job and actually helped someone.

Explore other reviews about GEICO

5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Positive work environment and super friendly supervisors who want you to succeed

Cons

There are no cons in my experience

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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