Steer Clear - Customer Service Representative GEICO Employee Review

I was in the Customer Service Department (which in order to obtain this position you're required by law to have an insurance license, Geico helps you attain this) Pay- The pay at Geico is decent but with one catch.... You can/should get paid way more for what you know and the amount of work you're doing. They take someone who knows nothing about insurance and trains them to know everything, then.... pays you minimally for their knowledge. Respect- The respect you get is based off of how robotic and submissive you are (At least in regards to the Service, Sales & Claims positions). The truth is if you don't perform at the top level then you don't deserve respect according to the way your treated at Geico. Sadly everyone in the department is not going to fall into that category, therefore will be made to feel unworthy and undeserving of respect until they improve. Nothing is stated to this effect, obviously, yet it's most certainly an unspoken truth. Job Security- Job security in itself is a meaningless word being that you're never truly secure at a job unless you own the business, let's be real. That being said if there ever were a job that you could feel secure at then Geico surely is 100% definitely NOT it. They will tell you that you don't have to worry about ever being laid off because they are a strong stable company and blah blah blah... That's not the problem at all. Let me just throw a little numbers out there for you. I started off in a training group that had 10 new hires in it including myself. Out of those only 3 are still with the company (1 is my friend and he is leaving just hasn't found an alternative yet) Out of the employees no longer with the company only 1 quit, the rest were fired. Think about that statistically.... They have a "job fair" every Wednesday to find new employees? why would you need so many new employees if you're such a great company with so much "job security"? Your growth rate is good but i assure you it's not that good. It's actually quite amusing to see so many people believe this is an upstanding company to work for... tsk tsk tsk. Work/Life balance- I'm not even going to elaborate on this topic but let's just say since at least 60% of the employees at Geico are fearful they will "be next" (fired) then Geico tends to linger on their mind throughout their day a bit even after they leave. If you are in management (and i know because i have friends that are) then your workload extends way beyond reasonable hours worked and like all employers they put you on salary so no matter how much time you spend at work your paycheck remains the same. Lastly they drill the company in your head sort of like a parent would drill making good grades into their child. moving on.... career potential/growth- If you are a Drone/Peon then you might have a chance of moving up but only if you have or are pursuing a degree. Although even then it is so political that unless you have the "majority vote" then you're not going anywhere. Needless to say i was FIRED for what they referred to as "system manipulation". Without going in to detail I'll briefly explain. When waiting to take a call or are on a call you're "available" in order to stop calls from coming in whether it be to document a policy or ask a question they tell you to use what is referred to as "call work". Since Geico is so immensely micro-managed, when you are on call work your supervisor can see and will tell you to hurry up or get off of it, and its very use affects your grade(which I'll explain in more detail later). I found that if i dial an interdepartmental number (one that will just take me to prompts and unless i pick an option no one will answer) then i can document my policies in peace. Not aware that this was an "integrity issue" i started doing it beginning end of March till the middle of April. Granted we are not taught to do this but believe me if you work in the atmosphere that Geico provides you will empathize with my need to put a temporary rest to the micro-management, a vacation if-you-will. I stopped doing it in April because that's when i got fired. No warning, no suspension nothing just a kick in the ass and a good riddance.