GEICO will never be #1 insurer if they don’t get it together - Claims Representative GEICO Employee Review

2.0
9 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Pay is decent New attendance policy seems to be better

Cons

Not nearly enough training for all the aspects of claims we handle, call monitoring requirements are ridiculous and annoying for both employees and customers, parking is horrible, the reference material as rarely helpful, again not enough training...other insurance companies call and make you realize just how much you don’t know about your job that you are LICENSED for, angry customers call that actually have a right to be angry due to geico associate dropping the ball At some point of their claim (probably due to lack of training ) , new processes change and you get a 10 minute meeting to discuss which contributes to no one knowing what is going on or how to do their jobs properly. GEICO brags about being low cost provider but some cuts are not worth it .

Explore other reviews about GEICO

5.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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