Pros
Initially the pay draws you in but after working there you realize you are severely underpaid for the job you do .
Cons
I have worked customer service for over 10 years and this is by far the worse call center I’ve ever worked at. Setting monthly goals is a given when working in this environment but they completely over do it. So much so they have a lot of employees out on stress leave. I’ve never even known what that was until i worked here everyone is working the system at Geico to get FMLA approved to avoid getting fired or simply because they’re so stressed out. There is no work and life balance because they have a strict attendance policy. They expect you to be at work 100% of the time and tour supervisor isn’t held to the same standard. Most days when it was busy all the supervisors would call out and we would be left stranded with no help on getting things approved by a manager if we needed it which then effected our goals. They set unrealistic goals and stress people out feeling like they’re always going to lose their job. When i started my training there were 12 people in my class before the 1st year ended there were 3 of us left. They have a ridiculous turnover rate of 75%-80%. Customer service agents are expected to clean up messes of the sales agents , claims department , and home insurance agents. Whenever those agents don’t want to deal with an irate customer they transfer them to you and your left to deal with a customer you can’t help. They are always changing their “scripts” and never update you on the way they want things done so everyone is doing it different . You are monitored on all your calls and get docked for the most ridiculous things. I was so miserable working there i will NEVER EVER recommend this place to anyone at all. I took a 5.00 pay cut just to not have to work here anymore.