Just terrible - Liability Claims Representative II GEICO Employee Review

1.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Generous 401k match, flexibility in working hours, my direct team members

Cons

Literally everything else. Extremely metric-driven with high levels of monitoring and extremely strict guidelines, you always feel like you could be fired at any moment. You will have customers screaming, cussing, and crying in your ear, threatening you, all while having to maintain your metrics and empathy. There are so many more issues that I could go on and on about, but the general idea is just terrible in all regards. You will become very burnt out.

Explore other reviews about GEICO

5.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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