Working at Edward Jones confirmed what I'd heard about the company... - Service Specialist II Edward Jones Employee Review

1.0
2 Oct 2023
Recommend
CEO approval
Business outlook

Pros

There were some very decent, outgoing and helpful people at the company, but I felt they were not treated well.

Cons

Hired to assist clients in accessing their accounts, the task itself was mostly fruitless due yo the overwhelming number of clients who had just enough computer knowledge to be dangerous. Most aged clients. But even worse was the abuse I saw from management to employees. I'd heard terrible things about Edward Jones from friends who'd worked there. None of the people I knew were still working at EJ -which says something. Management tends toward being old, white and bigoted/prejudiced, both from how I would describe the work environment from my experience, and what my former friends had to say about Edward Jones.

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1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Decent benefits programs. - Teammates who cared about the quality of work they provided and the people they worked with. - Direct superiors who were people of integrity that I respect immensely and wish nothing but the best for.

Cons

- Recent removal of remote work for all associates regardless of how long they had worked remotely previously (13 years in my case). This push to onsite work will damage long term profitability and likely cause a mass exodus of talented associates (if it has not already). - Massive amount of offshore outsourcing that has greatly reduced the quality of work at the home office. - Lack of flexibility regarding work schedules that has severely damaged work-life balance.

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