Great colleagues, poor planning - Customer Support Specialist Diligent Employee Review

3.0
13 May 2022
Recommend
CEO approval
Business outlook

Pros

-great team of people -a lot of on the job learning -good benefits package -team leads listen and do care about their teams, they want to support them -good equipment provided -management do their best to give holidays that have been requested and to give you the schedule you requested

Cons

-poor planning for change which is felt by lower level employees -work life balance is an issue, workload can be overwhelming -the job is not entry level or tier 1 - it is much more complex and the pay does not reflect this -little clarity in processes between teams causing confusion -the pay is less than other tier 1 jobs at similar SaaS companies in Ireland -the training is insufficient -promotions and raises do not happen until after at least one year despite the job requiring people to take on work out of the job spec

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Diligent Response
4y
Thank you for sharing your thoughts with us. We’re glad that you enjoyed so many of the great aspects of working at Diligent – including being part of an amazing team and having supportive colleagues and leaders. We do appreciate your feedback and specific suggestions, which we will take onboard as opportunities as we continuously strive to improve how we set our people up for success. We certainly know how important it is for our employees to have a healthy and sustainable work-life balance, which is why we recently launched Recharge Weeks – two additional weeks of PTO to unplug and recharge. On your other key points, we pride ourselves in creating competitive total rewards packages for our teams and regularly evaluate our policies and programs to ensure they are competitive across the globe. Equally as important is ensuring our people have clear career progression, with tangible goals that ladder up to our overarching strategy and vision – this has been a big focus for us in 2022. Additionally, we are highly committed to investing in onboarding, training and enablement at all levels. We value your perspective and do hope you shared it with your team or HR while you were here – we wish you the best of luck on your next step. -Avigail Dadone, Chief People Officer

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1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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