Sales factory - sell sell sell - Client Executive Diligent Employee Review

1.0
27 Jul 2021
Recommend
CEO approval
Business outlook

Pros

1.If you land a good manager then the work environment isnt bad 2. Comp plan is decent in sales - commission rate is good 3. Taking holidays is never an issue. Infact sometimes the CEO declares extra holidays on certain occasions

Cons

1.. They run sales like an factory of sales people - you are given a list of products and just start selling them. 2. No focus on career development or any strategic conversaions. I have been around for 20 months and not once has anyone asked me about my career goals or path or anything like that. 3. Managers are obsessed with numbers /forecasting. 4. Senior Managers are full of platitudes and everything is ''super'' exciting if you talk to them, but very little of that excitement percolates down into the trenches.

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Diligent Response
4y
Thanks for the candid review. We’re glad to hear you felt like you have benefitted from certain aspects of Diligent, including our culture, competitive compensation, and benefits. We are sorry to hear you haven’t felt fully supported on the front lines. As a company that puts the client at the center of everything we do, our customer facing teams without question are the engine of our success. The core objective of the regular enablement and training we provide is to ensure our commercial teams feel totally empowered to be the face of Diligent and build great relationships with our valued clients and prospects – backed by a detailed knowledge of our solution set. Likewise, we have invested in one-on-one coaching and career sessions with leadership, as well as established clear career frameworks and pathways. We absolutely want you to feel like you can grow with us here and will take this feedback onboard to ensure our managers are communicating these even more clearly. I encourage you to reach out to your manager, leader, or a member of the HR team – whoever you feel most comfortable speaking with, so that we can better support you. You can also share with us feedback anonymously at HRconfidential@diligent.com. Thank you again for your contributions to Diligent. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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