Working here is an absolute NIGHTMARE !!! Do yourself a favor, stay away from this job. - Universal Banker Citizens Employee Review

1.0
30 Jun 2016
Recommend
CEO approval
Business outlook

Pros

Salary is competitive . Also weekly pay checks for non-exempt ( hourly) employees . Bi-weekly checks for exempt (salaried) employees.

Cons

- Say goodbye to your social life: branches are terribly understaffed, tremendous workload , most days there are a line of customers in the branch waiting to be served. Schedules in branch rotate weekly so it is hard to plan anything. - Training are short and not helpful. - If you are hired as a banker( Universal Banker, Small Business Banker, or Licensed Banker) or Assistant/ Branch Manager the majority of your day will be spent performing teller transactions behind the teller line. - No sick days, your sick days are the same as your vacation time. Therefore if you take a sick day you are using your vacation time. btw branches are so poorly understaffed you may receive disciplinary actions for calling out sick. - cost of health benefits are ridiculously high. I've worked for other banks in the past and never before have I ever had to pay this much in health and dental insurance . -Very sales driven. Sales goals are INSANELY high and not realistic. It's hard to make a sale or referral when the line of customers is so long it is reaching the door. -Technology is very slow and outdated. Systems go down several times during the day. In some cases opening new accounts or submitting applications can take up to an hour.

Explore other reviews about Citizens

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Coming from a long time in the public service I was a bit nervous of the work pace, however it has been a great transition. The team and leadership supplied me with all the equipment and most of the programs I needed to get started on the first day. I have constant support for any of my ideas and my business insights even though I'm new to this industry.

Cons

The four day in office requirement is a bit much, though being new it is good to be in and meet colleagues. There seems to be a few different groups within the same business line that are working/competing towards the same project goal and the lower management are unaware the project was shared with other groups. Duplicity of the project has created a "my outcome is better" attitude.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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