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      Never again - Customer Service Representative Citi Employee Review

      2.0
      22 Oct 2009
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, Good training and support from the staff/

      Cons

      Too much stress, Constant changes in rules, unrealistic bonuses and unclear details about how to obtain these bonuses. not enough equipment for the number of staff.

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      5.0
      5 Jun 2026
      Data entry
      Recommend
      CEO approval
      Business outlook

      Pros

      workk life balance is good

      Cons

      workk life balance is not good sometimes

      2.0
      12 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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