Job security, but stressful due to constant calls - Customer Service Representative Citi Employee Review

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

job security is good as long as you get all of your stats

Cons

can be stressful with back to back calls

Explore other reviews about Citi

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very laid back work env

Cons

Slow management and bureaucratic decision process

2.0
12 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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