Very unique culture, not for everyone. - Business Director Capital One Employee Review

2.0
21 May 2014
Recommend
CEO approval
Business outlook

Pros

Offers some good benefits. Starting to go in the right direction with regards to customer service. Tries to do right by employees. Good work-life balance for most.

Cons

Very passive aggressive culture. Analytic testing results in a group of very smart people who don't always have the best social skills and can be very arrogant. Very bureaucratic and hierarchical.

Explore other reviews about Capital One

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Note- last year there was 2018, would not allow that option. Employee engagement always high priority.

Cons

Note- last year there was 2018, would not allow that option. Highly focused on sales vs service.

3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

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