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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Customer Service Booking.com - don't go to work there! - Customer Service Representative Booking.com Employee Review

      1.0
      30 Oct 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, nice team leaders, company lunch, company events

      Cons

      Very poor salary, shifts starting from 7 AM until 11 PM, working in the weekends, small chances to get promoted within the company, and even if you are lucky enough, it does not mean that you will get more money, it can be even the opposite! Don't go there (CS) if you have any other opportunities.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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