Booking.com

Part of Booking Holdings

Booking.com reviews

GOOD - Customer Service Representative (CSR) Booking.com Employee Review

4.0

22 Mar 2023

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

work perks. communication between managers and other departments

Cons

New company take over was disaster.

Booking.com Response

Hi, it’s great to hear that your time at Booking.com was mostly positive. We’re glad that you enjoyed the work benefits and the communication between all employees. Your feedback is highly appreciated. The Booking.com team

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5.0

30 May 2026

Booker

Recommend

CEO approval

Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

Booking.com Response

Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team

3.0

4 Jun 2026

Account manager

Recommend

CEO approval

Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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Booking.com reviews Booking.com Customer Service Representative (CSR) reviews Booking.com review

Booking.com

GOOD - Customer Service Representative (CSR) Booking.com Employee Review

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