Tons of Promises - Zero Delivery - Customer Service Executive Booking.com Employee Review

2.0
6 Jun 2014
Recommend
CEO approval
Business outlook

Pros

-free annual trips to Amsterdam -networking with people from all over the globe -good and valuable trainings -good health benefits

Cons

-extremely low pay for the huge work load -constant changes, new procedures and ridiculous expectations almost daily -horrible, immature management -promises unfulfilled/misleading -practically no room for growth -micro managing from people who can't manage their own lives -jealousy and favortism -promotions only offered to the incompetent brown nosers

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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