Avoid - Anonymous employee Booking.com Employee Review

2.0
19 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free breakfast, fruits, coffees, teas

Cons

Tough to manage out under performing staff and that makes a manager’s job even harder. If you have staff that aren't up to standard you have to persevere for months until you might be able to get something done, even then it’s to difficult. This whole process contributes to leaving the business with low productivity and things moving nowhere slowly. Don’t dare recommend a change to an HR process, you’ll be tagged as a undesirable; these people want to hear feedback so long as it isn’t about their own processes. There seems to be very little enthusiasm for the goals of the business from general senior management. Yet you'll be subjected to constant propaganda that everything is better than it is. Lots of wonderful events going on all over the business but what is really being delivered other than the business as usual? Bloated workforce with poor leaders leading to poor communication, progress and innovation. The business is too slow to react to changing circumstances, probably a symptom from having too many people involved in the most minor things with a lack of clear direction. Workforce needs to be trimmed but HR will block. Innovation in the business is poor. Biggest innovation is supposed to be Rideways but the department is mess and morale is low. Things are over complicated before the basics are in place. Avoid working in Rideways. Many rockets explode on lift off so best to ask a few questions before jumping on this rocket.

avatar
Booking.com Response
7y
Hiya thanks for your feedback, I'm glad you like the breakfast it's the most important meal of the day 😄 I'd also like to say that whilst I'm disappointed by your feedback, it did make me smile a bit with your Rocket reference, it's nice to know that people do read my replies. The overriding thing for me from your feedback is that I'd love to talk to you. I think we have a great business and I do not think the rocket is going to explode. However, we want to be an amazing place to work and we still have a lot to do. I'm not defensive at all over the last week or so I have personally read more than 1000 comments from colleagues across the business about what they like and don't like about us. Please do get in touch (use Rocket Man as a code if you like) seriously, no judgement, no repercussion, I'll buy the coffee if you like, I'd just love a chat. Only proviso is I'm heading off soon to get married and go on honeymoon so if there is no reply that's why. Thanks again Ryan

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

See reviews by: Helpful|Rating|Date|All