nice colleagues but average job - Customer Service Executive Booking.com Employee Review

2.0
17 Jul 2017
Recommend
CEO approval
Business outlook

Pros

- nice colleagues, friendly and international working environement - great flexibility in regards to working hours / shift pattern - company parties and after work activities - free lunch

Cons

- low pay - constantly monitored - management not really competent - poor promotion prospects: people are kept in their roles for a long time by giving them the feeling that the company cares about personal development but the truth is that they somehow prefers to recruit external managers with less experience than promote skilled internal employees

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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