An ok place to work if you need money. - Executive Customer Service Booking.com Employee Review

- the phone rings non stop and most of the time you are expected to be on the phone 8 hours a day. - very high targets. - extremely difficult to get promoted. The company'd rather hire an external team leader than someone from the office. - You are constantly told about flat hierarchy but in reality the company has a tall organizational structure where managers have little control. - the team leaders treat you like a robot. - the management is incompetent and there is a thick wall between an agent and a manager. - team leaders come across hypocritical and condescending. You cannot truly rely on you leader.