Metric driven Big brother Hostile environment - Customer Service Representative (CSR) Amazon Employee Review

1.0
26 Nov 2024
Recommend
CEO approval
Business outlook

Pros

customers appreciate American agents that can swiftly solve problems

Cons

Top performance and perfect attendance still results in terrible shift High pressure to exceed goals for minimum wage No control on career path Off shore associate get better treatment

Explore other reviews about Amazon

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazon is a very good company to work for with great people."

Cons

"Compensation is too low for the level of responsibility we have."

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
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