Good, could have been great. - Technical Support Advisor ADP Employee Review

3.0
11 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Hard work was rewarded in the beginning with decent raises and frequent promotion. If you were willing to take the risks there were rewards. I had 4 separate immediate managers at ADP and I would say they were all great. I truly felt that at the immediate level (honestly up through VP) at least, management did care about me and my family.

Cons

Management above VP doesn't care about anything but the stock price. Period. They give the illusion of caring through surveys but always push everything back onto the lowest level possible and never offer solutions (because they don't care). I honestly believe if they didn't think their current client base would revolt that they would fire 100% of their US staff and outsource if it would increase the stock price $.05. instead they are doing it slowly ... instead of laying off client facing roles they are not back-filling them in the US and doing it elsewhere. Non-client facing roles aren't so lucky. I truly believe this mentality kicked into high gear when Carlos took the helm.

Explore other reviews about ADP

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Employees can dress in normal day to day clothing as long as it is tactful, events all month on-site such as the Farmers market . Hybrid work schedule: 3 days in office and 2 days remote Self-service coffee and cappuccino bat and beautiful break and recharge rooms.

Cons

None at all. I love my job.

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
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