Pros
I enjoyed being around my co-workers, with some I have made long-lasting friendships. I liked that they had unlimited free coffee, would do free food once in a while, and had a lot of cool perks (gym, in-house doctor, etc). I thought management was very understanding even though the work-life balance wasn't great, they tried their best to accommodate.
Cons
The work-life balance wasn't great. Even when they didn't have mandatory overtime, you still had days where you got a call 10 minutes (or less) before your shift and were stuck for 2 hours sometimes. I didn't like that you're thrown into the fire while helping rude customers on issues that you weren't trained on and there wasn't enough in-person support where you could resolve the issue in a timely manner, you would be stuck on a call a lot longer than needed just because you couldn't get an answer quick enough or you would spend a lot of time trying to understand what the support specialist is telling you so you can be comfortable enough to explain the answers/issues to the client. I also realize that I am more of a behind-the-scenes kind of person so customer service, especially at this level isn't suitable for me. I thought the medical insurance was way too high for what you get. I was paying over $100 a month for high deductibles, my medication cost me $329 recently; where my old employer was $30 a month and I was paying $15 for my medication.
