Confidence Connection Reviews

The Executive Director is completely in this business for profit. She couldn’t care less about the well-being of her staff, clients, or families for that matter. She makes empty promises to nearly everyone she encounters, and lies straight through her teeth. She encourages parents to leave public schools systems so that she can bill for students to become full time; she herself has never been a teacher nor does she hold a license in education. She is negligent with the equipment in the gym as her play structure is over 40 years old, full of dirt and god knows what else. It is full of cracks masked by 10-year-old duct tape that barely holds it together. I am SHOCKED that a child hasn’t seriously injured themselves on the outdated and unsafe items that are provided for children to play with. The clinic is filthy and staff are constantly getting sick and having to call out, which later gets punished with prep taken away in your schedule the next day. Scheduling is another issue. Therapists have a designated case load and often share clients as a team. However, novel and untrained staff will be thrown on students last-minute when people call out (and there are a handful of repeated offenders who never have a consequence so they continue to call in “sick”) and waste sessions since they spend most of their time “pairing” with a student that they do not consistently work with (again, here’s that “in it for the money” concept coming into play). Prep time is combined with your lunch, which really doesn’t constitute as a lunch break, so there are some days you work a 9.5 hour day with a half hour of “prep” where you’re expected to complete your paperwork and eat all within 30 minutes. 9 of these hours are direct service and sometimes you have clients back-to-back-to-back, beginning your day at 8:30am while your “prep” isn’t scheduled until 3:30. Finally, not all, but there are a handful of staff members (and supervisors sadly) at Confidence Connection who perpetuate “drama” and focus more on gossiping about their lives, husbands, kids, and other distractions rather than being present and providing actual feedback and assistance during your sessions. It’s completely normal to vent to your coworkers, especially if you’re having a frustrating day, but remember who your audience is and that children hear EVERYTHING. Be mindful of this, and remember you have an ethical code to follow when in working human services.

I worked at CC for about a month, this was one of the most miserable months of my life. In the month that I worked at CC I was never trained by any "supervisory" staff member on anything, including how a typical day would look/work, the kids that I would be working with or the different responsibilities of my job. I was basically just thrown in to learn for myself. No one took the time to get to know me or value my prior experiences. Before working at CC I worked in a school for kids on the autism spectrum with severe behavioral issues. I was taught first hand how to implement behavioral procedures to help these kids achieve independence. At CC I was treated like a "newbie". The girls are very caddy and cliquey. There is NO professional rapport between any of the staff. Being a graduate student in a behavior analysis program and having previously worked at a school for children with ASD and severe behavior issues I truly feel that I would have been more competent than many of the BCBAs at CC. For example, one child I worked with had behavioral issues when presented with work tasks. Instead of following through with the demand the procedure in place allowed for escape maintained behavior. I was completely confused and frankly appalled by his BCBAs reaction of "Do you want to be the one to tell him to do work?" when I suggested that this behavior is only being reinforced by the "intervention" she had in place. This same student had zero programs in place so I would spend 2-3 hour sessions running maintenance ITT cards with him. All of these things made applying for a new job very easy.