It starts off great, but goes downhill rapidly. - Therapist Confidence Connection Employee Review

The Executive Director is completely in this business for profit. She couldn’t care less about the well-being of her staff, clients, or families for that matter. She makes empty promises to nearly everyone she encounters, and lies straight through her teeth. She encourages parents to leave public schools systems so that she can bill for students to become full time; she herself has never been a teacher nor does she hold a license in education. She is negligent with the equipment in the gym as her play structure is over 40 years old, full of dirt and god knows what else. It is full of cracks masked by 10-year-old duct tape that barely holds it together. I am SHOCKED that a child hasn’t seriously injured themselves on the outdated and unsafe items that are provided for children to play with. The clinic is filthy and staff are constantly getting sick and having to call out, which later gets punished with prep taken away in your schedule the next day. Scheduling is another issue. Therapists have a designated case load and often share clients as a team. However, novel and untrained staff will be thrown on students last-minute when people call out (and there are a handful of repeated offenders who never have a consequence so they continue to call in “sick”) and waste sessions since they spend most of their time “pairing” with a student that they do not consistently work with (again, here’s that “in it for the money” concept coming into play). Prep time is combined with your lunch, which really doesn’t constitute as a lunch break, so there are some days you work a 9.5 hour day with a half hour of “prep” where you’re expected to complete your paperwork and eat all within 30 minutes. 9 of these hours are direct service and sometimes you have clients back-to-back-to-back, beginning your day at 8:30am while your “prep” isn’t scheduled until 3:30. Finally, not all, but there are a handful of staff members (and supervisors sadly) at Confidence Connection who perpetuate “drama” and focus more on gossiping about their lives, husbands, kids, and other distractions rather than being present and providing actual feedback and assistance during your sessions. It’s completely normal to vent to your coworkers, especially if you’re having a frustrating day, but remember who your audience is and that children hear EVERYTHING. Be mindful of this, and remember you have an ethical code to follow when in working human services.