Capita Reviews

Updated 13 Aug 2020

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3.0
50%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
616 Ratings
Pros
Cons
More Pros and Cons
  1. "Good Place to work"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Capita full-time

    Pros

    Good colleagues and wellbeing group

    Cons

    Long hours and minimum wage

  2. "Great if you can find a great team"

    3.0
    Current Employee - Client Services Manager in Dublin, Dublin

    I have been working at Capita full-time

    Pros

    Nice People Central Location in Dublin

    Cons

    No room for progression Management remains the same regardless of aptitude


  3. "No Support. No Trust."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Telesales Agent in Little Island Roads
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Capita full-time for less than a year

    Pros

    Good Training To start Friendly team colleagues Coffee Plenty of shops nearby Easy access

    Cons

    After initial training, you are basically left high and dry. There is zero job support and people are then constantly referred to a knowledge database. It is frowned on to reach out for support to do your work. There are then continual theats of “documented conversations” for anyone that makes an error. The managers simply do not want to know despite what you are told in training. The pay is shocking and less than the living wage in Aldi or Lidl and and promises of extra payments or bonus are either removed or never materialise. Virtually nobody stays beyond 6 months and that should have been a warning sign for me. The morale is poor and even one minute extra on your lunch is noted and bathroom visits are monitored and timed. The management approach is like something from a bygone era and they clearly do not value or trust their staff. In the end people dont care about the company or customers and always move on. Poor leadership. Avoid big time.

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  4. "Capita"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Assistant in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capita full-time

    Pros

    Good atmosphere in capita always

    Cons

    No clear management at capita

  5. "Good company to work for"

    4.0
    Former Employee - Software Test Engineer 

    I worked at Capita full-time

    Pros

    Good work/life balance Goood people to work with Great city centre location

    Cons

    Not that i can think of

  6. "Great Team Spirit"

    5.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Manager in Clonakilty
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time for less than a year

    Pros

    Great Place to work with clear communications, strong focus on training and professional development. Great growth opportunities. Capita is a great employer

    Cons

    Growth always provides challenges but with clear communications, it doesnt impact the environment which is great.

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  7. "My Experience"

    4.0
    Current Employee - IT Manager in Dublin, Dublin

    I have been working at Capita full-time

    Pros

    Great place to work, very friendly workplace

    Cons

    None so far, all positive

  8. "My experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Manager in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time for more than 5 years

    Pros

    Good company to work for

    Cons

    None so far all positive

  9. "Good People Poor Salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Applications Support Engineer 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Capita full-time for more than 5 years

    Pros

    Good systems & people. Very systematic in structure & approach. Mature software

    Cons

    Hard to get through the red tape & too much inter departmental interference on IT

  10. "Debt collection"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Controller in Cork
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time for more than a year

    Pros

    Good chance for earning extra commission

    Cons

    There’s very little chance for progression unless your friendly with managanent

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Found 2836 reviews