Capita Reviews

Updated Dec 7, 2021

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Found 4,545 of over 4,960 reviews

3.2
54%
Recommend to a Friend
75%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
1,328 Ratings
Pros
  • "Overall fabulous work-culture promoting professional careers as well as conducting events/programmes for work-life balance(in 244 reviews)

  • "Work environment is very friendly(in 185 reviews)

  • Cons
  • "Felt distanced from senior management(in 126 reviews)

  • "No such career progression there(in 107 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Work from home opportunity

      Jun 25, 2021 - QA Specialist in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team environment and team bonding sessions

      Cons

      Barely anything that I can point

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    2. 4.0
      Current Employee, less than 1 year

      Employee centric

      Nov 23, 2021 - Credit Control Advisor in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good managment, great working environment.

      Cons

      Sometimes customera can be rude.

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    3. 5.0
      Current Employee

      Amazing

      Nov 9, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work with

      Cons

      There is not any cons

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    4. 4.0
      Current Employee

      Autonomy

      Nov 4, 2021 - Governance Risk Compliance Director in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you want autonomy you will have the opportunity to work autonomously at Capita

      Cons

      No cons to working here

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    5. 3.0
      Current Employee, more than 1 year

      Good

      Nov 3, 2021 - Collections Agent in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy day to day job

      Cons

      Can get a little repetitive

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    6. 2.0
      Current Employee, more than 1 year

      It's alright

      Nov 3, 2021 - Customer Service Representative in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are really lovely

      Cons

      Management don't really care that much and the pay isn't great

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    7. 3.0
      Current Employee, more than 3 years

      Good place to work

      Nov 2, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, great people and great work atmosphere

      Cons

      Company is struggling to transform itself since market crash in 2016

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    8. 2.0
      Current Employee, less than 1 year

      Review

      Oct 31, 2021 - Customer Service Representative in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Experience is a plus here for customer relations

      Cons

      Below average wages Hiring requirements are low also

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    9. 1.0
      Former Employee, more than 1 year

      Very Poor

      Oct 29, 2021 - Collections Specialist in Little Island Roads
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None really. Maybe people but turnover is massive so it is hard to make friends.

      Cons

      1. Low salary 2. No benefits 3. No pay rises 4. Hardly any promotions 5.They forced people to work from home on their own personal devices 6. They wouldn't provide employees with laptops to work from home (only new hires) 7. When YOUR PERSONAL Device failed they simply wouldn't pay you, they wouldn't provide you with a laptop either. 8. Terrible management, basically unexperienced people who were happy to accept a slightly higher salary and move one once they got a bit of experience. 9. Old systems 10. If your Internet was down or something wrong with your laptop (while working from home) then they wouldn't pay you 11. no regards for mental health 12. Please think twice before accepting the offer. 13.no Xmas bonuses

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      1 person found this review helpful
    10. 2.0
      Current Employee

      Unsupported

      Sep 23, 2021 - Customer Service Representative in Cork
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Knowing you're part of a bigger company

      Cons

      Not being able to properly get in touch with HR. HR knowing less of the legal side of things than their employees

      Continue reading
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    Viewing 1 - 10 of 4,545 Reviews

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