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    Atento Reviews

    Updated Oct 21, 2019

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    3.4
    74%
    Recommend to a Friend
    74%
    Approve of CEO
    Atento CEO Alejandro Reynal
    Alejandro Reynal
    39 Ratings
    Pros
    Cons

    • "Falta de investimento nas opera" (in 369 reviews)

    • "o muito inferior do mercado de trabalho deixam muitoa funcionarios desmotivados" (in 301 reviews)

    More Pros and Cons

    1. "good plave to work, but not for a long time"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Pharr, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Atento full-time for less than a year

      Pros

      good payment, good training and friendly ppl

      Cons

      managers/sup care more about your stats than anithing else,

      Advice to Management

      they need to be more humble . they always act like they look down on you

      Atento2019-10-22

    2. "Customer Service Analyst - Hong"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in São Paulo, São Paulo
      Doesn't Recommend
      Positive Outlook
      No Opinion of CEO

      I have been working at Atento part-time for less than a year

      Pros

      Here I can manage my time & jobs to reach my goals, and I have the best widgets to help me.

      Cons

      Poor salary and benefits. Too many game things for distraction, but are all noisy, but and none place to rest and calm down our minds.

      Atento2019-10-16
      3. Join the Atento team
      See Our Latest Jobs

    3. "A good temporary place to work, until you find something better."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Contractor - Call Center Representative in Pharr, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Atento for less than a year

      Pros

      Parking, facility, opportunity for advancement, shifts available, and learning about the Client (BBVA Compass).

      Cons

      Pay, management, unreliable hours to reach HR, no assigned desks. No floor assistance with escalations.

      Advice to Management

      Be informed of what your trainers do. If I am expected to follow a schedule I am given, and I have made arrangements to follow that, the trainer should too. It was a constant distraction when we would be in the middle of a lesson and then she would walk out because she was taking a personal call. We know this because it was always about weekend plans or one of her kids. She would walk out several times a day and... just hand out a work sheet. In the break room management and the recruiters would speak negatively about other management and agents. There was no professionalism displayed here. I had applied because I thought it was a BBVA call center. It is not. This is a contracted call center who takes calls for BBVA Compass and Assurion. There were a few managers who were very nice and helpful, but were in advanced positions. I could not stay long enough to get promoted to them.

      Show More
      Atento2019-10-16

    4. "Life balance"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Director in Lima, Lima Region
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Atento full-time for more than 5 years

      Pros

      Great Place to Work always

      Cons

      Much stress in sales quotas

      Atento2019-09-11

    5. "Building Blocks"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Social Media Analyst in Caguas, PR

      I have been working at Atento full-time for more than 5 years

      Pros

      A great place to get your feet wet in customer service.

      Cons

      Most people only ever end up being worker bees

      Atento2019-08-13

    6. "Current view"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - IT Manager in São Paulo, São Paulo
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Atento full-time for more than 10 years

      Pros

      Collaboration Flexibility Innovation Different solutions Market leader

      Cons

      Budget restrictions It approval very restricted Global it vision in formation

      Atento2019-07-31

    7. "Awsome environment to work"

      StarStarStarStarStar
       

      I worked at Atento

      Pros

      Great people to work with.

      Cons

      Training environment the calls hours

      Atento2019-07-08

    8. "Easy going fun environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Customer Service Representative in Pharr, TX
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Atento full-time for less than a year

      Pros

      Friendly co-workers, supervisors are easy to deal with

      Cons

      Working weekends and schedule changes

      Atento2019-07-19

    9. "Awesome and rewarding"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      Former Employee - Phone Banker in San Antonio, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Atento full-time for less than a year

      Pros

      40 hrs plus overtime great management new friends

      Cons

      Bathroom breaks too short too many decorating and potlucks donations

      Advice to Management

      Dont ask for donations to decorate and potlucks

      Atento2019-07-01

    10. "Easy job, decent money."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Chat Agent 

      I have been working at Atento full-time

      Pros

      Good schedule call center environment.

      Cons

      They eventually laid everyone off working on the project so we had to find new jobs but they did help us out with the unemployment process which was nice.

      Atento2019-04-28
    Found 106 reviews
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