Atento Reviews
Updated Oct 21, 2019
"Estrutura e ambiente de trabalho tranquilo;" (in 642 reviews)
"Agregando a oportunidade de crescimento e muitas experi" (in 626 reviews)
"Falta de investimento nas opera" (in 369 reviews)
"o muito inferior do mercado de trabalho deixam muitoa funcionarios desmotivados" (in 301 reviews)
"good plave to work, but not for a long time"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Atento full-time for less than a year
Pros
good payment, good training and friendly ppl
Cons
managers/sup care more about your stats than anithing else,
Advice to Management
they need to be more humble . they always act like they look down on you
Atento2019-10-22"Customer Service Analyst - Hong"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo Opinion of CEOI have been working at Atento part-time for less than a year
Pros
Here I can manage my time & jobs to reach my goals, and I have the best widgets to help me.
Cons
Poor salary and benefits. Too many game things for distraction, but are all noisy, but and none place to rest and calm down our minds.
Atento2019-10-16"A good temporary place to work, until you find something better."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Atento for less than a year
Pros
Parking, facility, opportunity for advancement, shifts available, and learning about the Client (BBVA Compass).
Cons
Pay, management, unreliable hours to reach HR, no assigned desks. No floor assistance with escalations.
Advice to Management
Be informed of what your trainers do. If I am expected to follow a schedule I am given, and I have made arrangements to follow that, the trainer should too. It was a constant distraction when we would be in the middle of a lesson and then she would walk out because she was taking a personal call. We know this because it was always about weekend plans or one of her kids. She would walk out several times a day and... just hand out a work sheet. In the break room management and the recruiters would speak negatively about other management and agents. There was no professionalism displayed here. I had applied because I thought it was a BBVA call center. It is not. This is a contracted call center who takes calls for BBVA Compass and Assurion. There were a few managers who were very nice and helpful, but were in advanced positions. I could not stay long enough to get promoted to them.
Show MoreAtento2019-10-16"Life balance"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo Opinion of CEOI worked at Atento full-time for more than 5 years
Pros
Great Place to Work always
Cons
Much stress in sales quotas
Atento2019-09-11"Building Blocks"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I have been working at Atento full-time for more than 5 years
Pros
A great place to get your feet wet in customer service.
Cons
Most people only ever end up being worker bees
Atento2019-08-13"Current view"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo Opinion of CEOI have been working at Atento full-time for more than 10 years
Pros
Collaboration Flexibility Innovation Different solutions Market leader
Cons
Budget restrictions It approval very restricted Global it vision in formation
Atento2019-07-31"Awsome environment to work"
StarStarStarStarStarI worked at Atento
Pros
Great people to work with.
Cons
Training environment the calls hours
Atento2019-07-08"Easy going fun environment"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Compensation and Benefits
RecommendsPositive OutlookNo Opinion of CEOI have been working at Atento full-time for less than a year
Pros
Friendly co-workers, supervisors are easy to deal with
Cons
Working weekends and schedule changes
Atento2019-07-19"Awesome and rewarding"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Compensation and Benefits
RecommendsPositive OutlookApproves of CEOI worked at Atento full-time for less than a year
Pros
40 hrs plus overtime great management new friends
Cons
Bathroom breaks too short too many decorating and potlucks donations
Advice to Management
Dont ask for donations to decorate and potlucks
Atento2019-07-01"Easy job, decent money."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I have been working at Atento full-time
Pros
Good schedule call center environment.
Cons
They eventually laid everyone off working on the project so we had to find new jobs but they did help us out with the unemployment process which was nice.
Atento2019-04-28