Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The WE Associate will be responsible for the front of house - being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “associate” and not a “receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties as required.
This position is an individual contributor role reporting to the
Director, Workplace Experience.
Maintain reception desk services including greeting visitors and assisting internal employees while delivering excellent customer service
Build relationships of mutual trust, and handle complaints and concerns in an emotionally intelligent and constructive way
Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions
Manage office supply inventory
Interface with the senior leadership team professionally and courteously on a daily basis
Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills
Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and escalate findings appropriately
Monitor and audit office cleanliness and functionality and proactively address and communicate any issues
Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests
Serve as subject matter expert for building access and protocols
Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance
Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more
Partner with Human Resources, Employee Resource Groups and other key stakeholders in delivering employee-centric programs, services, and events, building company culture and strengthening engagement
Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions
Coordinate mail flow in and out of the office and act as FedEx super user
Manage local office access badges and work closely with Security to help maintain a safe environment
Respond to emergencies to provide necessary assistance to employees, customers, and building issues
Deliver an excellent customer experience to employees, visitors and vendors
Champion AI tools as a creative partner to design frictionless office experiences
In Office:
Employee works from the physical workspace 100% of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
2+ years of experience in office services, hospitality, reception, and/or facilities
Fluency in English (written and spoken) and experience drafting and reviewing business communications
Experience facilitating meetings and leading team events/meetings
Advanced administrative experience, or experience in facilities planning and maintenance in a business environment
Proactive in seeking out stretch assignments to broaden skill set
Responds positively to continuous change
Team player with a flexible mindset
Excellent verbal and written communication and interpersonal skills
General knowledge of Safety and Security standards and access control
High attention to detail and data accuracy
Ability to manage multiple initiatives simultaneously
Good prioritization and time management skills
Proactive approach to problem-solving, and ability to make good decisions in a rapidly changing environment
Proficiency with Google Suite, Slack, and space planning software
Ability to work extended hours where necessary
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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