They ask if you were dealing with a difficult customer how would you handle it and tell me about a past experience when you suggested something to a company to make it better
1
Accepted offer
Negative experience
Easy interview
Application
I applied online. The process took 1 week. I interviewed at lululemon (Vancouver, BC) in May 2020
Interview
Due to COVID we had to pick 1 out 4 interview times and have a zoom session. Logged on to 20 other people plus note taker and interviewee. Only got through 2 questions as we did not break into smaller groups but had to listen to all 20 other people before moving onto the next question! We had the interview for 1.5 hours. Not to mention the schedule is extremely unfelxible, 3 back to back black out months for holiday season, and low paying wage.
Interview questions [1]
Question 1
What is your favourite part about customer service and what is your least favourite part?
The interview was a very simple process. Amazing group interview and than individual, staff was very nice, asked more questions about yourself. It was a pleasure Pros: Nice, easy, smooth Cons: LONG PROCESS
I believe there was a phone interview. There was also a group interview involved that you came in person for and they asked questions to the group and you could jump in to answer at any point. Then got request for availability shortly after the interview
Interview questions [1]
Question 1
Tell us about your best customer service experience
