I was originally interviewed for another type of customer service position. After the interview, the recruiting specialist decided I was not fit for that role but she would like me to interview for another. My first official interview was phone with the another recruitment specialist who asked general questions and my background. She then scheduled a follow-up interview with the department heads. My second interview was with 2 individuals simultaneously. I do not recall their roles. They asked me general customer service questions and scenarios. It was very clear and they asked me if I had any follow up questions. The third and final interview was with my manager. He was also clear and asked further general customer service questions like "How do I handle problems I cannot solve" & asked about my background in customer service. All interviews were via microsoft teams. The first interview with the recruitment specialist was audio-only. The last 2 interviews were video optional, yet I do recommend using your camera as it gives a more personal experience. The interviewers were not using their cameras.

Went through 2 rounds of interviews, including on-site face-to-face, but never heard any feedback afterwards despite the fact that I have chased a few times, but nothing heard back for 3 weeks, which is very disappointing and unprofessional. Feedback is essential for candidates to understand their strengths and areas for improvement, regardless of the outcome. It helps us in our professional growth and future job search endeavors. The lack of communication leaves me uncertain about the status of my application and reflects negatively on the organization's commitment to professionalism.