I applied in-person. The process took 1 week. I interviewed at Windsor Capital Group in Aug 2017
Interview
There was no HR manager at the time so I spoke directly with the head of my department after applying online and calling him once I moved to the area. He hired me on the spot and I started a few days later. No drug test, no background check, etc. The process may be different now that they have an HR manager.
Interview questions [1]
Question 1
We discussed how to handle situations with difficult guests and if I ever had any moral conflicts about issuing service recoveries. Generic interview overall.