Interviewer asks you to sit, they don't gen stand up and ask you a series of questions about customer service and return policies and various scenarios. Salaried management did the interview, they asked questions that gave me the idea they were looking for a thick skinned bouncer, not a sympathetic ear so the customer feel heard. It seemed as if management didn't seem to care much for the return process. Lastly there were important questions along the lines of handling money.

The interview process started with a phone interview with HR. Then, I was invited for on site interview. This was a group interview when more than one applicants were present. The interview was a panel interview where 6 employees rotated around by asking different behavioral questions.