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      UpGuard

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      Customer Support Analyst Interview

      12 Jul 2021
      Anonymous interview candidate
      Chicago, IL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at UpGuard (Chicago, IL) in May 2021

      Interview

      There was an initial 30 minute phone screen with the manager that the role would be working under. Then there was a technical assessment which was a mock customer service experience and asked questions about website security and dealing with tickets. The next interview was a culture interview with a person in the role being hired for. Then I had an interview with the next level manager above the manager of the role.

      Interview questions [4]

      Question 1

      What is the difference between http and https?
      Answer question

      Question 2

      Describe a time that you dealt with an unruly customer.
      Answer question

      Question 3

      How would you describe the difference between a safe and an unsafe website?
      Answer question

      Question 4

      How would you check an email for security threats?
      Answer question
      2

      Other Customer Support Analyst interview reviews for UpGuard

      Customer Support Analyst Interview

      23 Dec 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 6 weeks. I interviewed at UpGuard

      Interview

      This has been the worst interview process I’ve ever dealt with. They are going to waste your time. 3 interviews then all they say is “sorry”. Please look somewhere else. Horrible company.
      avatar
      UpGuard response
      4y
      Thank you very much for applying to UpGuard's CSA position. We appreciate the time that you have taken for interviews with our colleagues and your feedback on your overall interview experience. Due to the volume of applicants for this role, we are not able to provide specific feedback to every one that applied. I truly understand this is not the outcome that you like. Please feel free to email peopleops@upguard.com so I can provide you with our assessment and I hope that you find it useful in your professional journey. We wish you all the best in your job search. Maripet Macabantad VP Operations

      Customer Support Analyst Interview

      14 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UpGuard in Dec 2021

      Interview

      The interview process took overall about a month to complete. It was broken down into 4 separate interviews and one Q & A task. The Intro interview began with the Chief Customer Officer! Here you tell them about yourself and give a little bit of knowledge regarding technical skills. Make sure to be open and honest and don't over think your answers. Overall est time is 30 mins. Next is Q & A portion, you are given three example question that pertain to the position. While it may seem you need to know how the system in use works its more based towards how you would respond rather than the technically correct answer! Next Interview is the technical interview. Here you go into a little more depth on your technical knowledge. Even though its a technical interview be prepared to discuss work related moments and general work/career questions. Overall est time 45 mins. Next is the Culture interview. Here you learn about the Upguard’s work culture and get a more in-depth conversation with someone thats worked the position. In this interview its important to focus on what you value in a work culture and how best to explain that! Also be prepared for some technical questions as well. Est time 45 mins. Final interview is with the CEO! Be prepared with questions that you feel are important to best learn about the company and keep them engaged. Overall don't overthink it and it should go smoothly. Once you finish you're done with the interview process and now await their decision! Est 30 mins. All in all a really smooth interview process with constant communication throughout. Cant ask for anything more when it comes to an interview process thats this thorough. After the interview process I heard back within a day. Again its impeccable how quick and timely they keep in communication. My regards to the entire team that handled my interview process at UpGuard as they did a great job!

      Interview questions [1]

      Question 1

      What word would your family or friends use to describe you?
      1 Answer
      2

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