Uber Customer Support Representative interview questions
based on 15 ratings - Updated 29 Sept 2024
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
87%
Applied online
Applied online
7%
Recruiter
Recruiter
7%
Employee referral
Employee referral
Interview search
15 interviews
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Uber interviews FAQs
Candidates applying for Customer Support Representative roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Uber overall takes an average of 32 days.
Common stages of the interview process at Uber as a Customer Support Representative according to 1 Glassdoor interviews include:
Skills test: 100%
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I applied online. The process took 3 weeks. I interviewed at Uber (Limerick, Limerick)
Interview
I had a screening interview with a recruiter and another interview with the team leaders. I don't recall if I also took a test. During the interview with the team leaders, even though I answered their questions confidently, I sensed they wouldn’t hire me. During the screening interview, I mentioned that I have a child, and the recruiter asked who would take care of my child while I work. For an American tech company in the sharing economy business, I found this question extremely outrageous and misogynistic. They said I would receive the results within a week, but after a week had passed, I had to reach out to the recruiters myself to get an answer. In the end, I felt relieved that they didn’t offer me the job.
Interview questions [1]
Question 1
Where you went above and beyond for a customer?
How do you deal with a difficult customer?
I applied online. The process took 2 weeks. I interviewed at Uber in May 2024
Interview
Very quick process, takes too long to let someone know if they’ll be hired or not. Also they had some technical difficulties while having my interviews, both the recruiter and the TLs/Managers. They connected late compared to the actual schedule.
I applied online. I interviewed at Uber (Kraków) in Mar 2023
Interview
About half an hour of discussion and questions, friendly and warm attitude, they answered all my questions as well and were very open and eager. Overall positive and pleasant experience.
Interview questions [1]
Question 1
What would you do when there is too much work to increase efficiency